by Googlers Carter Gibson (Internal Community Programs Lead) and Max Saltonstall (Cloud Developer Storyteller)


How to supplement broad product principles by defining cultural norms in smaller communities.


What happened to Pornhub eventually happens to any growing platform without proper community investments. But, in a twist, is it leading the pack now?



Competent communities can thrive in spite of pandemics, racial tensions, natural disasters, and political fervor — but not all succeed


Making the case for more specific guidelines and justifying the extra effort to define them


Shedding light on Community Management’s historical context and dissecting its modern day definition


And how my “be authentic” experiment failed under the weight of a huge following


What lessons have we learned about how to be better community managers once we return closer to normalcy?


Avoiding language that risks your community’s trust

Carter Gibson

Community Management strategist & Program Manager | Internal Community Programs Lead @ Google | Excitable Geek | Lover of spectacle | I write about my passions

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